PXL Vision - Degraded Performance – Incident details

All systems operational

Degraded Performance

Resolved
Degraded performance
Started 7 months agoLasted about 3 hours

Affected

PXL Ident

Degraded performance from 10:55 AM to 12:29 PM, Operational from 12:29 PM to 2:13 PM

PXL Ident API

Degraded performance from 10:55 AM to 12:29 PM, Operational from 12:29 PM to 2:13 PM

PXL Check

Degraded performance from 10:55 AM to 12:29 PM, Operational from 12:29 PM to 2:13 PM

PXL Cloud

Degraded performance from 10:55 AM to 12:29 PM, Operational from 12:29 PM to 2:13 PM

Notification Service

Degraded performance from 10:55 AM to 12:29 PM, Operational from 12:29 PM to 2:13 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our service provider fixed issues from their side, and we are monitoring that all services are functioning as expected with no interruptions.

    Right now, all services are available and fully functional.

    As soon as we have a full confirmation from our provider, we will update you.

    Sincerely,

    PXL Team

  • Investigating
    UTC
    Investigating

    We are writing to inform you that our services are currently experiencing degraded performance.

    This is due to an unforeseen technical issue impacting our third-party service provider. We understand that this may cause inconvenience and we sincerely apologize for the disruption to your operations.

    Our team is in constant communication with the service provider and they are working urgently to resolve the issue and restore full functionality as quickly as possible. We are closely monitoring the situation and will provide you with an update as soon as we have a firm estimated time of resolution or once service is restored.

    We appreciate your patience and understanding during this time.

    Thank you for your continued understanding.

    Sincerely,

    PXL Team