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Jan. 2026

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Jan. 2026

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Jan. 2026

Feb. 2026

März 2026

Jan. 2026

Feb. 2026

März 2026

März 2026

Gelöst
März 09, 2026 um 17:55
Gelöst
März 09, 2026 um 17:55
The performance degradation incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data.
Überprüfung
März 09, 2026 um 17:39
Überprüfung
März 09, 2026 um 17:39
We implemented a fix with our third-party provider and are currently monitoring the results. The situation looks stable right now.
Update
März 09, 2026 um 16:36
Update
März 09, 2026 um 16:36
We are continuing to work on a fix for this incident. We were working with a third-party to identify the issue. We hope to update you shortly.
Analyse
März 07, 2026 um 13:48
Analyse
März 07, 2026 um 13:48
We are writing to inform you that we are currently investigating performance degradation of PXL Ident and PXL Cloud.
Customers may be experiencing slower/failing Selfie and/or NFC operations.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, PXL Cloud
Current Status
Investigation Underway
Reported Impact
Slower/failing Selfie and/or NFC operations
Our Action Plan:
Our engineering team is actively engaged and working to stabilize the service and restore full performance as quickly as possible. At this point in time, we don't have a clear root cause.
We are treating this with the highest priority and will provide an update as soon as possible.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
We sincerely apologize for the disruption and appreciate your patience.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	PXL Ident, PXL Cloud
Current Status	Investigation Underway
Reported Impact	Slower/failing Selfie and/or NFC operations

Scheduled Maintenance From The Service Provider

Abgeschlossen
März 05, 2026 um 16:00
Abgeschlossen
März 05, 2026 um 16:00
Die Wartung wurde erfolgreich abgeschlossen
In Bearbeitung
März 05, 2026 um 14:30
In Bearbeitung
März 05, 2026 um 14:30
Die Wartung ist jetzt im Gange
Geplant
März 05, 2026 um 14:30
Geplant
März 05, 2026 um 14:30
We are writing to inform you of essential scheduled maintenance from our third-party service provider to enhance performance and reliability.
This might cause a temporary drop in our services in all environments.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This might cause a temporary drop in our services in all environments.
During this window, some existing connections may briefly drop, while new connections should continue to establish normally. If any disruption occurs, services are expected to recover within a few minutes. We apologize for the inconvenience.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Stability and Performance enhancement

Abgeschlossen
März 04, 2026 um 05:26
Abgeschlossen
März 04, 2026 um 05:26
This message confirms that the scheduled maintenance for PXL Cloud has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL CLoud
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In Bearbeitung
März 04, 2026 um 04:30
In Bearbeitung
März 04, 2026 um 04:30
Die Wartung ist jetzt im Gange
Geplant
März 04, 2026 um 04:30
Geplant
März 04, 2026 um 04:30
We are writing to inform you of essential scheduled maintenance for PXL Cloud to enhance security and performance. Downtime is not expected
Key Details:
Detail
Information
Service(s) Affected
PXL Cloud
Impact
Downtime is not expected
During this window, service unavailability is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	PXL CLoud

Scheduled Maintenance

Abgeschlossen
März 02, 2026 um 04:15
Abgeschlossen
März 02, 2026 um 04:15
Die Wartung wurde erfolgreich abgeschlossen
In Bearbeitung
März 02, 2026 um 04:00
In Bearbeitung
März 02, 2026 um 04:00
Die Wartung ist jetzt im Gange
Geplant
März 02, 2026 um 04:00
Geplant
März 02, 2026 um 04:00
We are writing to inform you of essential scheduled maintenance for PXL Ident to enhance security and performance. Downtime is not expected.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident
Impact
Downtime is not expected
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Feb. 2026

Scheduled Maintenance

Abgeschlossen
Februar 24, 2026 um 04:41
Abgeschlossen
Februar 24, 2026 um 04:41
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In Bearbeitung
Februar 24, 2026 um 04:00
In Bearbeitung
Februar 24, 2026 um 04:00
Die Wartung ist jetzt im Gange
Geplant
Februar 24, 2026 um 04:00
Geplant
Februar 24, 2026 um 04:00
We are writing to inform you of essential scheduled maintenance for All Applications to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Applications
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	All Services

Stability and Performance enhancement

Abgeschlossen
Februar 03, 2026 um 05:25
Abgeschlossen
Februar 03, 2026 um 05:25
This message confirms that the scheduled maintenance for PXL Cloud has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Cloud
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In Bearbeitung
Februar 03, 2026 um 05:00
In Bearbeitung
Februar 03, 2026 um 05:00
Die Wartung ist jetzt im Gange
Geplant
Februar 03, 2026 um 05:00
Geplant
Februar 03, 2026 um 05:00
We are writing to inform you of essential scheduled maintenance for PXL Cloud to enhance stability and performance.
Key Details:
Detail
Information
Service(s) Affected
PXL Cloud
Impact
No service downtime.
During this window, service unavailability is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	PXL Cloud

Stability and Security enhancement

Abgeschlossen
Februar 02, 2026 um 05:19
Abgeschlossen
Februar 02, 2026 um 05:19
This message confirms that the scheduled maintenance for nternal Configuration Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In Bearbeitung
Februar 02, 2026 um 05:00
In Bearbeitung
Februar 02, 2026 um 05:00
Die Wartung ist jetzt im Gange
Geplant
Februar 02, 2026 um 05:00
Geplant
Februar 02, 2026 um 05:00
We are writing to inform you of essential scheduled maintenance for Internal Configuration Services to enhance security and performance.
Key Details:
Detail
Information
Service(s) Affected
All services
Impact
No service downtime. Internal updates only.
This is a routine infrastructure update; no service unavailability is expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	All services

Jan. 2026

Gelöst
Januar 12, 2026 um 14:13
Gelöst
Januar 12, 2026 um 14:13
This incident has been resolved.
Überprüfung
Januar 12, 2026 um 12:29
Überprüfung
Januar 12, 2026 um 12:29
Our service provider fixed issues from their side, and we are monitoring that all services are functioning as expected with no interruptions.
Right now, all services are available and fully functional.
As soon as we have a full confirmation from our provider, we will update you.
Sincerely,
PXL Team
Analyse
Januar 12, 2026 um 10:55
Analyse
Januar 12, 2026 um 10:55
Wir untersuchen diesen Vorfall derzeit.

Jan. 2026 zu März 2026

Detail	Information
Service(s) Affected	All Services
Impact	This might cause a temporary drop in our services in all environments.

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