PXL Vision - Degraded Performance – Incident details

All systems operational

Degraded Performance

Resolved
Degraded performance
Started about 1 month agoLasted about 3 hours

Affected

PXL Ident

Degraded performance from 2:18 PM to 5:10 PM

PXL Ident API

Degraded performance from 2:18 PM to 5:10 PM

PXL Check

Degraded performance from 2:18 PM to 5:10 PM

PXL Cloud

Degraded performance from 2:18 PM to 5:10 PM

Notification Service

Degraded performance from 2:18 PM to 5:10 PM

Updates
  • Resolved
    Resolved

    We are pleased to confirm that the technical issue impacting our third-party service provider has been fully resolved, and all services have been restored and are operating normally.

    You should now be able to resume your operations without any further disruption.

    Thank you once again for your incredible patience and understanding while our partner worked to fix this unforeseen issue. We sincerely apologize for any inconvenience this disruption caused.

    We will continue monitoring our services for the next period. 

    Sincerely,

    PXL Team

  • Monitoring
    Monitoring

    The reconfiguration of all services has been restarted, and we are monitoring that all services are functioning as expected with no interruptions.
    Right now, all services are available and fully functional.

    As soon as we have a full confirmation from our provider, we will update you.

    Sincerely,

    PXL Team

  • Identified
    Identified

    To stabilize the situation, we will perform a restart process of all our services.
    This may result in a temporary drop in the services.

    Sincerely,
    PXL Team

  • Update
    Update

    The root cause of the service performance impact remains unknown at this time. Our service provider is undergoing an investigation with high priority. Services are not completely down, but suffer a performance degradation.

    We are closely monitoring the situation and will provide an update with an estimated time of resolution or once service is restored.

    We appreciate your patience and understanding.

    Sincerely,

    PXL Team

  • Investigating
    Investigating

    We are writing to inform you that our services are currently experiencing degraded performance.

    This is due to an unforeseen technical issue impacting our third-party service provider. We understand that this may cause inconvenience and we sincerely apologize for the disruption to your operations.

    Our team is in constant communication with the service provider and they are working urgently to resolve the issue and restore full functionality as quickly as possible. We are closely monitoring the situation and will provide you with an update as soon as we have a firm estimated time of resolution or once service is restored.

    We appreciate your patience and understanding during this time.

    Thank you for your continued understanding.

    Sincerely,

    PXL Team