Notice history

Jan 2026

Feb 2026

Mar 2026

Jan 2026

Feb 2026

Mar 2026

Jan 2026

Feb 2026

Mar 2026

Jan 2026

Feb 2026

Mar 2026

Jan 2026

Feb 2026

Mar 2026

Mar 2026

Resolved
March 09, 2026 at 17:55
Resolved
March 09, 2026 at 17:55
The performance degradation incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data.
Monitoring
March 09, 2026 at 17:39
Monitoring
March 09, 2026 at 17:39
We implemented a fix with our third-party provider and are currently monitoring the results. The situation looks stable right now.
Update
March 09, 2026 at 16:36
Update
March 09, 2026 at 16:36
We are continuing to work on a fix for this incident. We were working with a third-party to identify the issue. We hope to update you shortly.
Investigating
March 07, 2026 at 13:48
Investigating
March 07, 2026 at 13:48
We are writing to inform you that we are currently investigating performance degradation of PXL Ident and PXL Cloud.
Customers may be experiencing slower/failing Selfie and/or NFC operations.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, PXL Cloud
Current Status
Investigation Underway
Reported Impact
Slower/failing Selfie and/or NFC operations
Our Action Plan:
Our engineering team is actively engaged and working to stabilize the service and restore full performance as quickly as possible. At this point in time, we don't have a clear root cause.
We are treating this with the highest priority and will provide an update as soon as possible.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
We sincerely apologize for the disruption and appreciate your patience.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	PXL Ident, PXL Cloud
Current Status	Investigation Underway
Reported Impact	Slower/failing Selfie and/or NFC operations

Scheduled Maintenance From The Service Provider

Completed
March 05, 2026 at 16:00
Completed
March 05, 2026 at 16:00
Maintenance has completed successfully
In progress
March 05, 2026 at 14:30
In progress
March 05, 2026 at 14:30
Maintenance is now in progress
Planned
March 05, 2026 at 14:30
Planned
March 05, 2026 at 14:30
We are writing to inform you of essential scheduled maintenance from our third-party service provider to enhance performance and reliability.
This might cause a temporary drop in our services in all environments.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This might cause a temporary drop in our services in all environments.
During this window, some existing connections may briefly drop, while new connections should continue to establish normally. If any disruption occurs, services are expected to recover within a few minutes. We apologize for the inconvenience.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Stability and Performance enhancement

Completed
March 04, 2026 at 05:26
Completed
March 04, 2026 at 05:26
This message confirms that the scheduled maintenance for PXL Cloud has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL CLoud
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In progress
March 04, 2026 at 04:30
In progress
March 04, 2026 at 04:30
Maintenance is now in progress
Planned
March 04, 2026 at 04:30
Planned
March 04, 2026 at 04:30
We are writing to inform you of essential scheduled maintenance for PXL Cloud to enhance security and performance. Downtime is not expected
Key Details:
Detail
Information
Service(s) Affected
PXL Cloud
Impact
Downtime is not expected
During this window, service unavailability is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	PXL CLoud

Scheduled Maintenance

Completed
March 02, 2026 at 04:15
Completed
March 02, 2026 at 04:15
Maintenance has completed successfully
In progress
March 02, 2026 at 04:00
In progress
March 02, 2026 at 04:00
Maintenance is now in progress
Planned
March 02, 2026 at 04:00
Planned
March 02, 2026 at 04:00
We are writing to inform you of essential scheduled maintenance for PXL Ident to enhance security and performance. Downtime is not expected.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident
Impact
Downtime is not expected
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Feb 2026

Scheduled Maintenance

Completed
February 24, 2026 at 04:41
Completed
February 24, 2026 at 04:41
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In progress
February 24, 2026 at 04:00
In progress
February 24, 2026 at 04:00
Maintenance is now in progress
Planned
February 24, 2026 at 04:00
Planned
February 24, 2026 at 04:00
We are writing to inform you of essential scheduled maintenance for All Applications to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Applications
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	All Services

Stability and Performance enhancement

Completed
February 03, 2026 at 05:25
Completed
February 03, 2026 at 05:25
This message confirms that the scheduled maintenance for PXL Cloud has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Cloud
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In progress
February 03, 2026 at 05:00
In progress
February 03, 2026 at 05:00
Maintenance is now in progress
Planned
February 03, 2026 at 05:00
Planned
February 03, 2026 at 05:00
We are writing to inform you of essential scheduled maintenance for PXL Cloud to enhance stability and performance.
Key Details:
Detail
Information
Service(s) Affected
PXL Cloud
Impact
No service downtime.
During this window, service unavailability is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	PXL Cloud

Stability and Security enhancement

Completed
February 02, 2026 at 05:19
Completed
February 02, 2026 at 05:19
This message confirms that the scheduled maintenance for nternal Configuration Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In progress
February 02, 2026 at 05:00
In progress
February 02, 2026 at 05:00
Maintenance is now in progress
Planned
February 02, 2026 at 05:00
Planned
February 02, 2026 at 05:00
We are writing to inform you of essential scheduled maintenance for Internal Configuration Services to enhance security and performance.
Key Details:
Detail
Information
Service(s) Affected
All services
Impact
No service downtime. Internal updates only.
This is a routine infrastructure update; no service unavailability is expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	All services

Jan 2026

Resolved
January 12, 2026 at 14:13
Resolved
January 12, 2026 at 14:13
This incident has been resolved.
Monitoring
January 12, 2026 at 12:29
Monitoring
January 12, 2026 at 12:29
Our service provider fixed issues from their side, and we are monitoring that all services are functioning as expected with no interruptions.
Right now, all services are available and fully functional.
As soon as we have a full confirmation from our provider, we will update you.
Sincerely,
PXL Team
Investigating
January 12, 2026 at 10:55
Investigating
January 12, 2026 at 10:55
We are writing to inform you that our services are currently experiencing degraded performance.
This is due to an unforeseen technical issue impacting our third-party service provider. We understand that this may cause inconvenience and we sincerely apologize for the disruption to your operations.
Our team is in constant communication with the service provider and they are working urgently to resolve the issue and restore full functionality as quickly as possible. We are closely monitoring the situation and will provide you with an update as soon as we have a firm estimated time of resolution or once service is restored.
We appreciate your patience and understanding during this time.
Thank you for your continued understanding.
Sincerely,
PXL Team

Jan 2026 to Mar 2026

Detail	Information
Service(s) Affected	All Services
Impact	This might cause a temporary drop in our services in all environments.

PXL Vision - Notice history

Notice history

Mar 2026

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Jan 2026