PXL Vision Status - Incident history

Scheduled Maintenance

Wed, 15 Apr 2026 04:00:00 +0000

Type: Maintenance

Duration: 16 minutes

Affected Components: , , , ,

Apr 15, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 15, 04:00:00 GMT+0
Identified - We are writing to inform you of essential scheduled maintenance for **All Services** to enhance security and performance. **This may result in a temporary drop in the services.** **Key Details:** | **Detail** | **Information** | | ----------------------- | ---------------------------------------------------- | | **Service(s) Affected** | All Services | | **Impact** | This may result in a temporary drop in the services. | **Action Required:** None. You can monitor our progress on the **Status Dashboard**:[ **https://status.pxl-vision.com/**](https://status.pxl-vision.com/). Thank you for your understanding. Sincerely, The PXL Vision Team.

Apr 15, 04:16:04 GMT+0
Completed - This message confirms that the scheduled maintenance for **All Services** has been successfully completed. All services are now operating normally and at full capacity. You may resume normal operations. We appreciate your patience and understanding while we performed this essential update. For reference, the maintenance window was: | Detail | Information | | ----------------------- | -------------------------------------- | | **Service(s) Affected** | \[List all affected services/systems\] | If you experience any issues, please contact our support team. Sincerely, The PXL Vision Team.

Scheduled Maintenance

Fri, 10 Apr 2026 04:00:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components: ,

Apr 10, 04:00:00 GMT+0
Identified - We are writing to inform you of essential scheduled maintenance for **PXL Ident API, PXL Cloud** to enhance security and performance. **Key Details:** | **Detail** | **Information** | | ----------------------- | ------------------------- | | **Service(s) Affected** | PXL Ident API, PXL Cloud | | **Impact** | Downtime is not expected. | **Action Required:** None. You can monitor our progress on the **Status Dashboard**:[ **https://status.pxl-vision.com/**](https://status.pxl-vision.com/). Thank you for your understanding. Sincerely, The PXL Vision Team.

Apr 10, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 10, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Scheduled Maintenance

Thu, 9 Apr 2026 04:00:00 +0000

Type: Maintenance

Duration: 13 minutes

Affected Components: , , , ,

Apr 9, 04:00:00 GMT+0
Identified - We are writing to inform you of essential scheduled maintenance for **PXL Ident, Ident API, and Notification Service** to enhance security and performance. **Downtime is not expected.** **Key Details:** | **Detail** | **Information** | | ----------------------- | ------------------------------------------ | | **Service(s) Affected** | PXL Ident, Ident API, Notification Service | | **Impact** | Downtime is not expected. | **Action Required:** None. You can monitor our progress on the **Status Dashboard**:[ **https://status.pxl-vision.com/**](https://status.pxl-vision.com/). Thank you for your understanding. Sincerely, The PXL Vision Team.

Apr 9, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 9, 04:12:52 GMT+0
Completed - This message confirms that the scheduled maintenance for **PXL Ident, Ident API, and Notification Service** has been successfully completed. All services are now operating normally and at full capacity. You may resume normal operations. We appreciate your patience and understanding while we performed this essential update. For reference, the maintenance window was: | Detail | Information | | ----------------------- | ------------------------------------------ | | **Service(s) Affected** | PXL Ident, Ident API, Notification Service | If you experience any issues, please contact our support team. Sincerely, The PXL Vision Team.

Incident - Performance Degradation

Tue, 7 Apr 2026 13:12:15 +0000

Type: Incident

Duration: 2 hours and 30 minutes

Affected Components: , , , ,

Apr 7, 14:31:10 GMT+0
Identified - This is an update regarding the ongoing incident affecting **all services**. **Current Status:** We want to inform you that our third-party service provider is currently in the process of applying a series of mitigations. We are actively monitoring the situation and will provide a further update once we are able to confirm whether conditions are improving. **Impact Summary:** Customers may still be experiencing **a drop in services**. **Key Details:** | Detail | Information | | ----------------------- | -------------------------- | | **Service(s) Affected** | All services | | **Current Status** | Fix Deployment In Progress | | **Reported Impact** | Slow processing | Thank you for your continued patience. You can monitor the status of this incident on our **Status Dashboard**: . Sincerely, The PXL Vision Team.

Apr 7, 15:12:18 GMT+0
Monitoring - This is an update regarding the ongoing incident affecting **all services**. **Current Status:** We want to inform you that the service provider has applied a fix. The apps are becoming operational, and we are monitoring the situation. We will continue to provide updates as the situation develops. **Key Details:** | Detail | Information | | ----------------------- | ------------ | | **Service(s) Affected** | All services | | **Current Status** | Fix applied | | **Reported Impact** | Slowness | We will provide our next update as soon as possible. Thank you for your continued patience. You can monitor the status of this incident on our **Status Dashboard**: . Sincerely, The PXL Vision Team.

Apr 7, 15:42:32 GMT+0
Resolved - The incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data..

Apr 7, 13:12:15 GMT+0
Investigating - We are writing to inform you that we are currently investigating an incident affecting the performance of **all services**. Customers may be experiencing **some slowness when using the applications**. **Current Status:** We want to inform you that our service provider is investigating the root cause of the issue**.** **Key Details:** | Detail | Information | | ----------------------- | --------------------- | | **Service(s) Affected** | All applications | | **Current Status** | Identified Root Cause | | **Reported Impact** | Slow processing | **Our Action Plan:** We are treating this with the highest priority and will provide an update as soon as possible. You can monitor the status of this incident on our **Status Dashboard**: . We sincerely apologize for the disruption and appreciate your patience. Sincerely, The PXL Vision Team.

Apr 7, 13:23:54 GMT+0
Identified - This is an update regarding the ongoing incident affecting **all services**. **Current Status:** We want to inform you that the current issue is originating from our third-party service provider. The provider is fully aware of the situation and is working diligently to implement a fix at the earliest opportunity. We will continue to provide updates as the situation develops. **Key Details:** | Detail | Information | | ----------------------- | ------------ | | **Service(s) Affected** | All services | | **Current Status** | Identified | | **Reported Impact** | Slowness\] | We will provide our next update as soon as possible. Thank you for your continued patience. You can monitor the status of this incident on our **Status Dashboard**: . Sincerely, The PXL Vision Team.

Network Degradation

Mon, 6 Apr 2026 09:30:00 +0000

Type: Incident

Duration: 4 hours and 41 minutes

Affected Components: , , , ,

Apr 6, 13:01:29 GMT+0
Identified - This is an update regarding the ongoing incident affecting **our services**. **Current Status:** We want to inform you that our service provider has identified the root cause of the issue, and remediation efforts are currently underway. **Impact Summary:** Customers may still be experiencing **slowness**. **Key Details:** | Detail | Information | | ----------------------- | ------------ | | **Service(s) Affected** | All services | | **Current Status** | Identified | | **Reported Impact** | Slowness | We will provide our next update as soon as possible. Thank you for your continued patience. You can monitor the status of this incident on our **Status Dashboard**: . Sincerely, The PXL Vision Team.

Apr 6, 13:25:26 GMT+0
Monitoring - This is an update regarding the ongoing incident. **Current Status:** We are pleased to inform you that our service provider has successfully applied a mitigation. Traffic has been restored to normal levels, and we are actively monitoring the situation to ensure continued stability. **Key Details:** | Detail | Information | | ----------------------- | ------------ | | **Service(s) Affected** | All Services | | **Current Status** | Monitoring | | **Reported Impact** | N/A | We will provide our next update when full resolution is confirmed. Thank you for your continued patience. You can monitor the status of this incident on our **Status Dashboard**: . Sincerely, The PXL Vision Team.

Apr 6, 14:11:07 GMT+0
Resolved - The performance degradation incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data..

Apr 6, 09:30:00 GMT+0
Investigating - We are writing to inform you that we are currently investigating an incident affecting the performance of **all services** related to **network degradation**. Customers may be experiencing **slowness**. **Key Details:** | Detail | Information | | ----------------------- | --------------------------- | | **Service(s) Affected** | All Services | | **Current Status** | Investigation | | **Reported Impact** | Slow processing of requests | **Our Action Plan:** Our engineering team is actively engaged and working to stabilize the service and restore full performance as quickly as possible. At this point in time, we don't have a clear root cause. We are treating this with the highest priority and will provide an update as soon as possible. You can monitor the status of this incident on our **Status Dashboard**: . We sincerely apologize for the disruption and appreciate your patience. Sincerely, The PXL Vision Team.

Stability and Performance enhancement

Tue, 31 Mar 2026 04:00:00 +0000

Type: Maintenance

Duration: 55 minutes

Affected Components: , , , ,

Mar 31, 04:00:00 GMT+0
Identified - We are writing to inform you of essential scheduled maintenance for **All Services** to enhance stability and performance. **This may result in a temporary drop in the services.** **Key Details:** | **Detail** | **Information** | | ----------------------- | ---------------------------------------------------- | | **Service(s) Affected** | All Services | | **Impact** | This may result in a temporary drop in the services. | During this window, you may experience a temporary drop in the services. We apologize for the inconvenience. **Action Required:** None. You can monitor our progress on the **Status Dashboard**:[ **https://status.pxl-vision.com/**](https://status.pxl-vision.com/). Thank you for your understanding. Sincerely, The PXL Vision Team.

Mar 31, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 31, 04:55:13 GMT+0
Completed - This message confirms that the scheduled maintenance for **All Services** has been successfully completed. All services are now operating normally and at full capacity. You may resume normal operations. We appreciate your patience and understanding while we performed this essential update. For reference, the maintenance window was: | Detail | Information | | ----------------------- | ------------ | | **Service(s) Affected** | All Services | If you experience any issues, please contact our support team. Sincerely, The PXL Vision Team.

Stability and Performance enhancement

Wed, 25 Mar 2026 04:30:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components: , , , ,

Mar 25, 04:30:00 GMT+0
Identified - We are writing to inform you of essential scheduled maintenance for **All Services** to enhance security and performance. **This may result in a temporary drop in the services.** **Key Details:** | **Detail** | **Information** | | ----------------------- | ---------------------------------------------------- | | **Service(s) Affected** | All Services | | **Impact** | This may result in a temporary drop in the services. | **Action Required:** None. You can monitor our progress on the **Status Dashboard**:[ **https://status.pxl-vision.com/**](https://status.pxl-vision.com/). Thank you for your understanding. Sincerely, The PXL Vision Team.

Mar 25, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 25, 04:59:52 GMT+0
Completed - This message confirms that the scheduled maintenance for **All Services** has been successfully completed. All services are now operating normally and at full capacity. You may resume normal operations. We appreciate your patience and understanding while we performed this essential update. For reference, the maintenance window was: | Detail | Information | | ----------------------- | ------------ | | **Service(s) Affected** | All Services | If you experience any issues, please contact our support team. Sincerely, The PXL Vision Team.

Scheduled Maintenance

Tue, 24 Mar 2026 04:30:00 +0000

Type: Maintenance

Duration: 9 minutes

Affected Components: ,

Mar 24, 04:30:00 GMT+0
Identified - We are writing to inform you of essential scheduled maintenance for **PXL Ident and PXL Ident API services** to enhance security and performance. **Downtime is not expected.** **Key Details:** | **Detail** | **Information** | | ----------------------- | ------------------------ | | **Service(s) Affected** | PXL Ident, PXL Ident API | | **Impact** | N/A | Downtime is not expected. **Action Required:** None. You can monitor our progress on the **Status Dashboard**:[ **https://status.pxl-vision.com/**](https://status.pxl-vision.com/). Thank you for your understanding. Sincerely, The PXL Vision Team.

Mar 24, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 24, 04:38:38 GMT+0
Completed - This message confirms that the scheduled maintenance for **PXL** **Ident and PXL Ident API** has been successfully completed. All services are now operating normally and at full capacity. We appreciate your patience and understanding while we performed this essential update. For reference, the maintenance window was: | Detail | Information | | ----------------------- | ------------------------ | | **Service(s) Affected** | PXL Ident, PXL Ident API | If you experience any issues, please contact our support team. Sincerely, The PXL Vision Team.

Incident - Performance Degradation

Sat, 7 Mar 2026 13:48:07 +0000

Type: Incident

Duration: 2 days, 4 hours and 8 minutes

Affected Components: ,

Mar 9, 17:39:28 GMT+0
Monitoring - We implemented a fix with our third-party provider and are currently monitoring the results. The situation looks stable right now..

Mar 9, 17:55:43 GMT+0
Resolved - The performance degradation incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data..

Mar 7, 13:48:07 GMT+0
Investigating - We are writing to inform you that we are currently investigating performance degradation of **PXL Ident** and **PXL Cloud**. Customers may be experiencing **slower/failing Selfie and/or NFC operations.** **Key Details:** | Detail | Information | | ----------------------- | ------------------------------------------- | | **Service(s) Affected** | PXL Ident, PXL Cloud | | **Current Status** | Investigation Underway | | **Reported Impact** | Slower/failing Selfie and/or NFC operations | **Our Action Plan:** Our engineering team is actively engaged and working to stabilize the service and restore full performance as quickly as possible. At this point in time, we don't have a clear root cause. We are treating this with the highest priority and will provide an update as soon as possible. You can monitor the status of this incident on our **Status Dashboard**: . We sincerely apologize for the disruption and appreciate your patience. Sincerely, The PXL Vision Team.

Mar 9, 16:36:36 GMT+0
Investigating - We are continuing to work on a fix for this incident. We were working with a third-party to identify the issue. We hope to update you shortly..

Mar 23, 10:03:46 GMT+0
Postmortem - **Incident Summary: Performance Degradation – March 5–9, 2026** Between March 5 and March 9, 2026, customers using PXL Cloud and PXL Ident experienced intermittent slowness and increased latency, particularly affecting flows involving large video uploads. We sincerely apologize for the disruption this caused. **What happened** The degradation was traced to a dataplane update rolled out by our datacenter provider to their Network Load Balancer infrastructure. Following the update, requests exhibited significantly higher latency on the ingress path. Our internal monitoring detected the issue within minutes, and our team began investigating immediately. **How we resolved it** After several days of close collaboration with our datacenter provider's support team — including extensive diagnostic testing and log analysis — the decision was made to fully rollback the infrastructure changes. Following the rollback, completed on the evening of March 9, services returned to normal and were confirmed stable. **What we're doing going forward** We will continue to monitor our infrastructure closely during any planned maintenance windows from third-party providers. We are also working on improving our alerting and diagnostic tooling to reduce response time in similar situations in the future. Thank you for your patience throughout this incident..

Scheduled Maintenance From The Service Provider

Thu, 5 Mar 2026 14:30:00 +0000

Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , ,

Mar 5, 14:30:00 GMT+0
Identified - We are writing to inform you of essential scheduled maintenance **from our third-party service provider** to enhance performance and reliability. **This might cause a temporary drop in our services in all environments.** **Key Details:** | **Detail** | **Information** | | ----------------------- | ---------------------------------------------------------------------- | | **Service(s) Affected** | All Services | | **Impact** | This might cause a temporary drop in our services in all environments. | During this window, some existing connections may briefly drop, while new connections should continue to establish normally. If any disruption occurs, services are expected to recover within a few minutes. We apologize for the inconvenience. **Action Required:** None. You can monitor our progress on the **Status Dashboard**:[ **https://status.pxl-vision.com/**](https://status.pxl-vision.com/). Thank you for your understanding. Sincerely, The PXL Vision Team.

Mar 5, 14:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 5, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Stability and Performance enhancement

Wed, 4 Mar 2026 04:30:00 +0000

Type: Maintenance

Duration: 56 minutes

Affected Components: , , , ,

Mar 4, 04:30:00 GMT+0
Identified - We are writing to inform you of essential scheduled maintenance for **PXL Cloud** to enhance security and performance. **Downtime is not expected** **Key Details:** | **Detail** | **Information** | | ----------------------- | ------------------------ | | **Service(s) Affected** | PXL Cloud | | **Impact** | Downtime is not expected | During this window, service unavailability is not expected. **Action Required:** None. You can monitor our progress on the **Status Dashboard**:[ **https://status.pxl-vision.com/**](https://status.pxl-vision.com/). Thank you for your understanding. Sincerely, The PXL Vision Team.

Mar 4, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 4, 05:26:13 GMT+0
Completed - This message confirms that the scheduled maintenance for **PXL Cloud** has been successfully completed. All services are now operating normally and at full capacity. You may resume normal operations. We appreciate your patience and understanding while we performed this essential update. For reference, the maintenance window was: | Detail | Information | | ----------------------- | ----------- | | **Service(s) Affected** | PXL CLoud | If you experience any issues, please contact our support team. Sincerely, The PXL Vision Team.

Scheduled Maintenance

Mon, 2 Mar 2026 04:00:00 +0000

Type: Maintenance

Duration: 15 minutes

Affected Components:

Mar 2, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 2, 04:15:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 2, 04:00:00 GMT+0
Identified - We are writing to inform you of essential scheduled maintenance for **PXL Ident** to enhance security and performance. **Downtime is not expected.** **Key Details:** | **Detail** | **Information** | | ----------------------- | ------------------------ | | **Service(s) Affected** | PXL Ident | | **Impact** | Downtime is not expected | **Action Required:** None. You can monitor our progress on the **Status Dashboard**:[ **https://status.pxl-vision.com/**](https://status.pxl-vision.com/). Thank you for your understanding. Sincerely, The PXL Vision Team.

Scheduled Maintenance

Tue, 24 Feb 2026 04:00:00 +0000

Type: Maintenance

Duration: 42 minutes

Affected Components: , , , ,

Feb 24, 04:00:00 GMT+0
Identified - We are writing to inform you of essential scheduled maintenance for **All Applications** to enhance security and performance. **This may result in a temporary drop in the services.** **Key Details:** | **Detail** | **Information** | | ----------------------- | ---------------------------------------------------- | | **Service(s) Affected** | All Applications | | **Impact** | This may result in a temporary drop in the services. | **Action Required:** None. You can monitor our progress on the **Status Dashboard**:[ **https://status.pxl-vision.com/**](https://status.pxl-vision.com/). Thank you for your understanding. Sincerely, The PXL Vision Team.

Feb 24, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 24, 04:41:46 GMT+0
Completed - This message confirms that the scheduled maintenance for **All Services** has been successfully completed. All services are now operating normally and at full capacity. You may resume normal operations. We appreciate your patience and understanding while we performed this essential update. For reference, the maintenance window was: | Detail | Information | | ----------------------- | ------------ | | **Service(s) Affected** | All Services | If you experience any issues, please contact our support team. Sincerely, The PXL Vision Team.

Stability and Performance enhancement

Tue, 3 Feb 2026 05:00:00 +0000

Type: Maintenance

Duration: 25 minutes

Affected Components: , , , ,

Feb 3, 05:00:00 GMT+0
Identified - We are writing to inform you of essential scheduled maintenance for **PXL Cloud** to enhance stability and performance. **Key Details:** | **Detail** | **Information** | | ----------------------- | ------------------------ | | **Service(s) Affected** | PXL Cloud | | **Impact** | **No service downtime.** | During this window, service unavailability is not expected. **Action Required:** None. You can monitor our progress on the **Status Dashboard**:[ **https://status.pxl-vision.com/**](https://status.pxl-vision.com/). Thank you for your understanding. Sincerely, The PXL Vision Team.

Feb 3, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 3, 05:25:30 GMT+0
Completed - This message confirms that the scheduled maintenance for **PXL Cloud** has been successfully completed. All services are now operating normally and at full capacity. You may resume normal operations. We appreciate your patience and understanding while we performed this essential update. For reference, the maintenance window was: | Detail | Information | | ----------------------- | ------------- | | **Service(s) Affected** | **PXL Cloud** | If you experience any issues, please contact our support team. Sincerely, The PXL Vision Team.

Stability and Security enhancement

Mon, 2 Feb 2026 05:00:00 +0000

Type: Maintenance

Duration: 20 minutes

Affected Components: , , , ,

Feb 2, 05:00:00 GMT+0
Identified - We are writing to inform you of essential scheduled maintenance for **Internal Configuration Services** to enhance security and performance. **Key Details:** | **Detail** | **Information** | | ----------------------- | ----------------------------------------------- | | **Service(s) Affected** | All services | | **Impact** | **No service downtime.** Internal updates only. | This is a routine infrastructure update; no service unavailability is expected. **Action Required:** None. You can monitor our progress on the **Status Dashboard**:[ **https://status.pxl-vision.com/**](https://status.pxl-vision.com/). Thank you for your understanding. Sincerely, The PXL Vision Team.

Feb 2, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 2, 05:19:45 GMT+0
Completed - This message confirms that the scheduled maintenance for **nternal Configuration Services** has been successfully completed. All services are now operating normally and at full capacity. You may resume normal operations. We appreciate your patience and understanding while we performed this essential update. For reference, the maintenance window was: | Detail | Information | | ----------------------- | ------------ | | **Service(s) Affected** | All services | If you experience any issues, please contact our support team. Sincerely, The PXL Vision Team.

Degraded Performance

Mon, 12 Jan 2026 10:55:00 +0000

Type: Incident

Duration: 3 hours and 19 minutes

Affected Components: , , , ,

Jan 12, 14:13:32 GMT+0
Resolved - This incident has been resolved..

Jan 12, 10:55:00 GMT+0
Investigating - We are writing to inform you that our services are currently experiencing degraded performance. This is due to an unforeseen technical issue impacting our third-party service provider. We understand that this may cause inconvenience and we sincerely apologize for the disruption to your operations. Our team is in constant communication with the service provider and they are working urgently to resolve the issue and restore full functionality as quickly as possible. We are closely monitoring the situation and will provide you with an update as soon as we have a firm estimated time of resolution or once service is restored. We appreciate your patience and understanding during this time. Thank you for your continued understanding. Sincerely, PXL Team.

Jan 12, 12:29:06 GMT+0
Monitoring - Our service provider fixed issues from their side, and we are monitoring that all services are functioning as expected with no interruptions. Right now, all services are available and fully functional. As soon as we have a full confirmation from our provider, we will update you. Sincerely, PXL Team.

Stability and Security enhancement

Thu, 18 Dec 2025 04:30:00 +0000

Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , ,

Dec 18, 04:30:00 GMT+0
Identified - We want to inform you that we will conduct a scheduled service update as part of our ongoing security and stability improvements. This may result in a temporary drop in the services. Sincerely, PXL Team.

Dec 18, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

Dec 18, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Stability and Security enhancement

Mon, 15 Dec 2025 04:30:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components:

Dec 15, 04:30:00 GMT+0
Identified - We want to inform you that we will conduct a scheduled service update as part of our ongoing security and stability improvements. This may result in a temporary drop in the services. Sincerely, PXL Team.

Dec 15, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

Dec 15, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

Production Release

Thu, 11 Dec 2025 04:30:00 +0000

Type: Maintenance

Duration: 38 minutes

Affected Components: , , , ,

Dec 11, 04:30:00 GMT+0
Identified - We are planning for scheduled maintenance during that time. During the maintenance, we will release a new version of the PXL applications. Downtime is not expected..

Dec 11, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

Dec 11, 05:08:13 GMT+0
Completed - Maintenance has completed successfully..

PXL Check Partial Outgate

Fri, 5 Dec 2025 09:00:00 +0000

Type: Incident

Duration: 20 minutes

Affected Components:

Dec 5, 09:00:00 GMT+0
Investigating - We experienced issues with the PXL Check. Users were unable to log in to the application, while previously logged-in users could continue working as usual. Other services were not affected. Our team investigated the root cause of the issue..

Dec 5, 09:20:00 GMT+0
Resolved - The incident was related to the partial outage in one of our third-party infrastructure providers. This incident has been resolved. Sincerely, PXL Team..

PXL Check Unavailable

Mon, 1 Dec 2025 07:55:00 +0000

Type: Incident

Duration: 1 hour and 29 minutes

Affected Components:

Dec 1, 07:55:00 GMT+0
Investigating - We are currently investigating this incident..

Dec 1, 08:26:26 GMT+0
Investigating - We would like to inform you that our service for PXL Check in Production is temporarily not available. We are checking the issues with the highest priority and will keep you informed as soon as we have an update. We apologize for the inconvenience..

Dec 1, 08:41:01 GMT+0
Investigating - The service has been restarted and is operational, but may still be unstable. We are investigating the root cause and mitigating meanwhile the load of the system to ensure availability during the investigation. .

Dec 1, 09:23:35 GMT+0
Resolved - This incident has been resolved..

Dec 1, 09:53:08 GMT+0
Resolved - We are happy to inform you that the service is fully operational and stable. The total unavailability period lasted approximately 10 minutes, starting at 08:55 CET. The root cause was triggered by a system overload. The issue is currently being investigated, and corrective measures will be applied as soon as possible. In the meantime, service availability will not be impacted, as additional safeguards have been implemented to ensure full operational capacity. We apologize for this incident..

Global Connectivity Issues

Tue, 18 Nov 2025 12:31:57 +0000

Type: Incident

Duration: 2 hours and 59 minutes

Affected Components:

Nov 18, 15:31:16 GMT+0
Resolved - All services, including the temporarily affected Stage environment, are now operating normally following the resolution of widespread external connectivity issues. Sincerely, PXL Team.

Nov 18, 12:31:57 GMT+0
Investigating - We are currently observing reports of widespread connectivity issues affecting various services and companies globally. While our services are operating normally at this moment, there is a possibility that these external, global issues could impact our own systems or service providers. Our team is closely monitoring the situation and the stability of our services. We will provide an immediate update should we experience any performance degradation or service disruption. Thank you for your understanding. Sincerely, PXL Team.

Stability and Security enhancement

Thu, 13 Nov 2025 04:00:00 +0000

Type: Maintenance

Duration: 55 minutes

Affected Components: , , , ,

Nov 13, 04:00:00 GMT+0
Identified - We want to inform you that we will conduct a scheduled update of our services as part of our ongoing security and stability improvements. This may result in a temporary drop in the services. Sincerely, PXL Team.

Nov 13, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 13, 04:55:29 GMT+0
Completed - Maintenance has completed successfully..

Degraded Performance

Tue, 11 Nov 2025 14:18:56 +0000

Type: Incident

Duration: 2 hours and 51 minutes

Affected Components: , , , ,

Nov 11, 16:40:53 GMT+0
Monitoring - The reconfiguration of all services has been restarted, and we are monitoring that all services are functioning as expected with no interruptions. Right now, all services are available and fully functional. As soon as we have a full confirmation from our provider, we will update you. Sincerely, PXL Team.

Nov 11, 17:10:00 GMT+0
Resolved - We are pleased to confirm that the technical issue impacting our third-party service provider has been fully resolved, and all services have been restored and are operating normally. You should now be able to resume your operations without any further disruption. Thank you once again for your incredible patience and understanding while our partner worked to fix this unforeseen issue. We sincerely apologize for any inconvenience this disruption caused. We will continue monitoring our services for the next period. Sincerely, PXL Team.

Nov 11, 14:18:56 GMT+0
Investigating - We are writing to inform you that our services are currently experiencing degraded performance. This is due to an unforeseen technical issue impacting our third-party service provider. We understand that this may cause inconvenience and we sincerely apologize for the disruption to your operations. Our team is in constant communication with the service provider and they are working urgently to resolve the issue and restore full functionality as quickly as possible. We are closely monitoring the situation and will provide you with an update as soon as we have a firm estimated time of resolution or once service is restored. We appreciate your patience and understanding during this time. Thank you for your continued understanding. Sincerely, PXL Team.

Nov 11, 14:58:27 GMT+0
Investigating - The root cause of the service performance impact remains unknown at this time. Our service provider is undergoing an investigation with high priority. Services are not completely down, but suffer a performance degradation. We are closely monitoring the situation and will provide an update with an estimated time of resolution or once service is restored. We appreciate your patience and understanding. Sincerely, PXL Team.

Nov 11, 15:53:47 GMT+0
Identified - To stabilize the situation, we will perform a restart process of all our services. This may result in a temporary drop in the services. Sincerely, PXL Team.

Production Release

Tue, 11 Nov 2025 04:30:00 +0000

Type: Maintenance

Duration: 22 minutes

Affected Components: , , ,

Nov 11, 04:30:00 GMT+0
Identified - We are planning for scheduled maintenance during that time. During the maintenance, we will release a new version of the PXL applications. Downtime is not expected..

Nov 11, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 11, 04:52:04 GMT+0
Completed - Maintenance has completed successfully..

Stability and Security enhancement

Mon, 10 Nov 2025 04:00:00 +0000

Type: Maintenance

Duration: 1 hour and 59 minutes

Affected Components: , , , ,

Nov 10, 04:00:00 GMT+0
Identified - We want to inform you that we will conduct a scheduled update of our services as part of our ongoing security and stability improvements. This may result in a temporary drop in the services. Sincerely, PXL Team.

Nov 10, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 10, 05:59:07 GMT+0
Completed - Maintenance has completed successfully..

Stability enhancement

Thu, 6 Nov 2025 10:25:00 +0000

Type: Maintenance

Duration: 21 minutes

Affected Components: , , , ,

Nov 6, 10:25:00 GMT+0
Identified - Performing maintenance to improve stability..

Nov 6, 10:25:01 GMT+0
Identified - Maintenance is now in progress.

Nov 6, 10:45:38 GMT+0
Completed - Maintenance has completed successfully..

Services are unavailable

Wed, 5 Nov 2025 10:42:53 +0000

Type: Incident

Duration: 5 hours and 12 minutes

Affected Components: , , , ,

Nov 5, 12:03:53 GMT+0
Monitoring - Our third-party service provider is still actively working on a solution to resolve the technical issue. We are continuously monitoring their progress. We do not yet have a firm Estimated Time of Resolution (ETR) to share, but we will notify you immediately once service is restored or an ETR is confirmed. Thank you for your continued patience. Sincerely, PXL Team.

Nov 5, 15:09:15 GMT+0
Monitoring - The services are partially available, and the recovery process is in progress. We cannot yet see full stability in the services, and recommend enabling a maintenance window for your users for the time period until we can confirm the full stability of our services. We are continuously monitoring their progress. We do not yet have a firm Estimated Time of Resolution (ETR) to share, but we will notify you immediately once service is restored or an ETR is confirmed. Thank you for your continued patience. Sincerely, PXL Team.

Nov 5, 15:55:02 GMT+0
Resolved - We are pleased to confirm that the technical issue impacting our third-party service provider has been fully resolved, and all services have been restored and are operating normally. You should now be able to resume your operations without any further disruption. Thank you once again for your incredible patience and understanding while our partner worked to fix this unforeseen issue. We sincerely apologize for any inconvenience this disruption caused. Please monitor your systems and do not hesitate to contact us immediately if you encounter any lingering issues. Sincerely, PXL Team.

Nov 5, 10:42:53 GMT+0
Investigating - Our services are currently experiencing a temporary disruption and are unavailable. This is due to an unforeseen technical issue impacting our third-party service provider. We understand that this may cause inconvenience, and we sincerely apologize for the disruption to your operations. Our team is in constant communication with the service provider, and they are working urgently to resolve the issue and restore full functionality as quickly as possible. We are closely monitoring the situation and will provide you with an update as soon as we have a firm estimated time of resolution or once service is restored. We appreciate your patience and understanding during this time. Thank you for your continued understanding..

Nov 26, 08:28:41 GMT+0
Postmortem - ### **Summary** On November 5, 2025, some customers experienced degraded performance or temporary unavailability of our platform due to a power-related incident in one availability zone at our third-party infrastructure provider. The issue was entirely on the provider side, triggered by an unplanned power interruption during scheduled facility maintenance, compounded by downstream power-distribution and cabling failures. No software bug, configuration change, or action on our side contributed to the incident. ### **What Happened** Our automated monitoring systems detected the sudden unavailability of our applications. We immediately engaged our on-call team, confirmed no changes on our side, and opened a critical support case with the provider. The root cause was an unexpected power feed interruption during scheduled facility maintenance, combined with power-balancing and cabling issues on a subset of the provider’s equipment. This caused some hypervisor nodes to shut down. Once the provider restored stable power, we performed controlled restarts of all our affected instances. No configuration changes were made on our side. ### **Impact** Customers experienced up to 5 hours of outage or partial degradation. **Root Cause:** During scheduled maintenance, the provider experienced an unexpected loss of one primary power feed. Redundant feeds should have covered the gap, but a combination of power-balancing logic errors and previously unknown cabling issues caused a subset of racks to lose power completely, resulting in hard shutdowns of the affected hypervisors. ### **What We Learned** This incident highlighted that even with redundancy measures at the infrastructure-provider level, a severe physical failure in one availability zone can still cause an extended impact on workloads tied to that zone. Our detection, alerting, and incident coordination processes worked as intended: * The issue was detected quickly. * On-call staff engaged immediately. * Customer communication was initiated and maintained during the incident. We will continue to strengthen these areas and further reduce the time to mitigation and time to full recovery. ### **Actions Taken** Immediately during and after the incident, we: * Performed controlled restarts of all affected instances with priority on customer-facing workloads. * Ran post-restart health checks across the impacted services to confirm full recovery. * Verified that there was no data loss or data corruption. * Conducted an internal review of monitoring, alerting, and on-call procedures for this type of provider-side failure. ### **Moving Forward** Although this incident originated at our infrastructure provider, we treat its impact on you as our responsibility. To further reduce risk and improve resilience, we are: * Strengthening monitoring and alerting for provider-level issues Adding and fine-tuning health probes and alerts to detect infrastructure-level anomalies even earlier and provide more granular visibility during such events. * Refining incident response playbooks Updating and expanding our runbooks for power- and infrastructure-related incidents so that our teams can apply the fastest, safest mitigation steps consistently. * Improving communication during incidents Reviewing and optimizing how and when we send updates during outages, with the goal of providing clearer, more frequent, and more actionable information while an incident is ongoing. * Deepening collaboration with our infrastructure provider Working with the provider to ensure that the remediation measures on their side are effective and to improve early warning and escalation paths for future maintenance operations. We will continue to evaluate and progressively enhance our overall resilience strategy, including additional redundancy and failover mechanisms where they bring the most benefit to our customers. ### **Closing Note** We sincerely apologize for the disruption this incident caused. While the origin of the issue was outside our direct control, its impact on you is not. Our focus is on reducing both the likelihood and the impact of similar events in the future and on continuously strengthening the reliability of our platform. Thank you for your patience and continued trust. If you have any questions, would like more details about this incident, or want to discuss your own continuity requirements, our support team is here to help. Sincerely, PXL Team.

Stability enhancement

Mon, 3 Nov 2025 04:30:00 +0000

Type: Maintenance

Duration: 14 minutes

Affected Components: ,

Nov 3, 04:30:00 GMT+0
Identified - We are planning to deploy changes to enhance stability for our applications. Downtimes are not expected..

Nov 3, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 3, 04:44:10 GMT+0
Completed - Maintenance has completed successfully..

Stability and Security enhancement

Wed, 29 Oct 2025 05:00:00 +0000

Type: Maintenance

Duration: 20 minutes

Affected Components:

Oct 29, 05:00:00 GMT+0
Identified - We are planning to deploy changes to enhance stability and security for our applications. Downtimes are not expected..

Oct 29, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 29, 05:20:00 GMT+0
Completed - Maintenance has completed successfully.

Production Release

Tue, 21 Oct 2025 04:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

Oct 21, 04:00:00 GMT+0
Identified - We are planning for scheduled maintenance during that time. During the maintenance, we will release a new version of the PXL applications. Downtime is not expected..

Oct 21, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 21, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Stability and Security enhancement

Fri, 17 Oct 2025 11:00:00 +0000

Type: Maintenance

Duration: 10 minutes

Affected Components: ,

Oct 17, 11:00:00 GMT+0
Identified - We are planning to deploy changes to enhance stability and security for our applications. Downtimes are not expected..

Oct 17, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 17, 11:10:00 GMT+0
Completed - Maintenance has completed successfully.

Stability and Security enhancement

Fri, 17 Oct 2025 04:00:00 +0000

Type: Maintenance

Duration: 10 minutes

Affected Components: ,

Oct 17, 04:00:00 GMT+0
Identified - We are planning to deploy changes to enhance stability and security for our applications. Downtimes are not expected..

Oct 17, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 17, 04:10:00 GMT+0
Completed - Maintenance has completed successfully.

Stability and Security enhancement

Wed, 15 Oct 2025 04:00:00 +0000

Type: Maintenance

Duration: 38 minutes

Affected Components: , , , ,

Oct 15, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 15, 04:37:31 GMT+0
Completed - Maintenance has completed successfully..

Oct 15, 04:00:00 GMT+0
Identified - We are planning to deploy changes to enhance stability and security for our applications. Downtimes are not expected..

Some of services are down now

Tue, 15 Jul 2025 08:36:10 +0000

Type: Incident

Duration: 24 minutes

Affected Components: ,

Jul 15, 08:44:28 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jul 15, 08:36:10 GMT+0
Investigating - We are currently investigating this incident..

Jul 15, 09:00:35 GMT+0
Resolved - This incident has been resolved..