PXL Vision - Historique des incidents

The incident was related to the partial outage in one of our third-party infrastructure providers.
This incident has been resolved.

Sincerely,
PXL Team.

We are happy to inform you that the service is fully operational and stable.
The total unavailability period lasted approximately 10 minutes, starting at 08:55 CET.
The root cause was triggered by a system overload. The issue is currently being investigated, and corrective measures will be applied as soon as possible.
In the meantime, service availability will not be impacted, as additional safeguards have been implemented to ensure full operational capacity.
We apologize for this incident.

The service has been restarted and is operational, but may still be unstable.
We are investigating the root cause and mitigating meanwhile the load of the system to ensure availability during the investigation. 

We would like to inform you that our service for PXL Check in Production is temporarily not available. We are checking the issues with the highest priority and will keep you informed as soon as we have an update.

We apologize for the inconvenience.

All services, including the temporarily affected Stage environment, are now operating normally following the resolution of widespread external connectivity issues.

Sincerely,

PXL Team

We are pleased to confirm that the technical issue impacting our third-party service provider has been fully resolved, and all services have been restored and are operating normally.

You should now be able to resume your operations without any further disruption.

Thank you once again for your incredible patience and understanding while our partner worked to fix this unforeseen issue. We sincerely apologize for any inconvenience this disruption caused.

We will continue monitoring our services for the next period. 

Sincerely,

PXL Team

The reconfiguration of all services has been restarted, and we are monitoring that all services are functioning as expected with no interruptions.
Right now, all services are available and fully functional.

As soon as we have a full confirmation from our provider, we will update you.

Sincerely,

PXL Team

To stabilize the situation, we will perform a restart process of all our services.
This may result in a temporary drop in the services.

Sincerely,
PXL Team

The root cause of the service performance impact remains unknown at this time. Our service provider is undergoing an investigation with high priority. Services are not completely down, but suffer a performance degradation.

We are closely monitoring the situation and will provide an update with an estimated time of resolution or once service is restored.

We appreciate your patience and understanding.

Sincerely,

PXL Team