PXL Vision - Historique des incidents

The incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data.

This is an update regarding the ongoing incident affecting all services.

Current Status: We want to inform you that the service provider has applied a fix. The apps are becoming operational, and we are monitoring the situation. We will continue to provide updates as the situation develops.

Key Details:

We will provide our next update as soon as possible.

Thank you for your continued patience.

You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.

Sincerely,

The PXL Vision Team

This is an update regarding the ongoing incident affecting all services.

Current Status: We want to inform you that our third-party service provider is currently in the process of applying a series of mitigations. We are actively monitoring the situation and will provide a further update once we are able to confirm whether conditions are improving.

Impact Summary: Customers may still be experiencing a drop in services.

Key Details:

Thank you for your continued patience.

You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.

Sincerely,

The PXL Vision Team

This is an update regarding the ongoing incident affecting all services.

Current Status: We want to inform you that the current issue is originating from our third-party service provider. The provider is fully aware of the situation and is working diligently to implement a fix at the earliest opportunity. We will continue to provide updates as the situation develops.

Key Details:

We will provide our next update as soon as possible.

Thank you for your continued patience.

You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.

Sincerely,

The PXL Vision Team

Incident Summary: Performance Degradation – March 5–9, 2026

Between March 5 and March 9, 2026, customers using PXL Cloud and PXL Ident experienced intermittent slowness and increased latency, particularly affecting flows involving large video uploads. We sincerely apologize for the disruption this caused.

What happened

The degradation was traced to a dataplane update rolled out by our datacenter provider to their Network Load Balancer infrastructure. Following the update, requests exhibited significantly higher latency on the ingress path. Our internal monitoring detected the issue within minutes, and our team began investigating immediately.

How we resolved it

After several days of close collaboration with our datacenter provider's support team — including extensive diagnostic testing and log analysis — the decision was made to fully rollback the infrastructure changes. Following the rollback, completed on the evening of March 9, services returned to normal and were confirmed stable.

What we're doing going forward

We will continue to monitor our infrastructure closely during any planned maintenance windows from third-party providers. We are also working on improving our alerting and diagnostic tooling to reduce response time in similar situations in the future.

Thank you for your patience throughout this incident.

The performance degradation incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data.

We implemented a fix with our third-party provider and are currently monitoring the results. The situation looks stable right now.

We are continuing to work on a fix for this incident. We were working with a third-party to identify the issue. We hope to update you shortly.