PXL Ident - Operational
PXL Ident API - Operational
PXL Check - Operational
PXL Check
PXL Cloud - Operational
PXL Cloud
PXL Sign - Operational
PXL Sign
Notification Service - Operational
Notification Service
Notice history
Mar 2026
- CompletedMarch 31, 2026 at 04:55UTCCompletedMarch 31, 2026 at 04:55UTC
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressMarch 31, 2026 at 04:00UTCIn progressMarch 31, 2026 at 04:00UTCMaintenance is now in progress
- PlannedMarch 31, 2026 at 04:00UTCPlannedMarch 31, 2026 at 04:00UTC
We are writing to inform you of essential scheduled maintenance for All Services to enhance stability and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This may result in a temporary drop in the services.
During this window, you may experience a temporary drop in the services. We apologize for the inconvenience.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- CompletedMarch 25, 2026 at 04:59UTCCompletedMarch 25, 2026 at 04:59UTC
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressMarch 25, 2026 at 04:30UTCIn progressMarch 25, 2026 at 04:30UTCMaintenance is now in progress
- PlannedMarch 25, 2026 at 04:30UTCPlannedMarch 25, 2026 at 04:30UTC
We are writing to inform you of essential scheduled maintenance for All Services to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- CompletedMarch 24, 2026 at 04:38UTCCompletedMarch 24, 2026 at 04:38UTC
This message confirms that the scheduled maintenance for PXL Ident and PXL Ident API has been successfully completed.
All services are now operating normally and at full capacity.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Ident, PXL Ident API
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressMarch 24, 2026 at 04:30UTCIn progressMarch 24, 2026 at 04:30UTCMaintenance is now in progress
- PlannedMarch 24, 2026 at 04:30UTCPlannedMarch 24, 2026 at 04:30UTC
We are writing to inform you of essential scheduled maintenance for PXL Ident and PXL Ident API services to enhance security and performance. Downtime is not expected.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, PXL Ident API
Impact
N/A
Downtime is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- PostmortemUTCPostmortemUTC
Incident Summary: Performance Degradation – March 5–9, 2026
Between March 5 and March 9, 2026, customers using PXL Cloud and PXL Ident experienced intermittent slowness and increased latency, particularly affecting flows involving large video uploads. We sincerely apologize for the disruption this caused.
What happened
The degradation was traced to a dataplane update rolled out by our datacenter provider to their Network Load Balancer infrastructure. Following the update, requests exhibited significantly higher latency on the ingress path. Our internal monitoring detected the issue within minutes, and our team began investigating immediately.
How we resolved it
After several days of close collaboration with our datacenter provider's support team — including extensive diagnostic testing and log analysis — the decision was made to fully rollback the infrastructure changes. Following the rollback, completed on the evening of March 9, services returned to normal and were confirmed stable.
What we're doing going forward
We will continue to monitor our infrastructure closely during any planned maintenance windows from third-party providers. We are also working on improving our alerting and diagnostic tooling to reduce response time in similar situations in the future.
Thank you for your patience throughout this incident.
- ResolvedUTCResolvedUTC
The performance degradation incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data.
- MonitoringUTCMonitoringUTC
We implemented a fix with our third-party provider and are currently monitoring the results. The situation looks stable right now.
- UpdateUTCUpdateUTC
We are continuing to work on a fix for this incident. We were working with a third-party to identify the issue. We hope to update you shortly.
- InvestigatingUTCInvestigatingUTC
We are writing to inform you that we are currently investigating performance degradation of PXL Ident and PXL Cloud.
Customers may be experiencing slower/failing Selfie and/or NFC operations.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, PXL Cloud
Current Status
Investigation Underway
Reported Impact
Slower/failing Selfie and/or NFC operations
Our Action Plan:
Our engineering team is actively engaged and working to stabilize the service and restore full performance as quickly as possible. At this point in time, we don't have a clear root cause.
We are treating this with the highest priority and will provide an update as soon as possible.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
We sincerely apologize for the disruption and appreciate your patience.
Sincerely,
The PXL Vision Team
- CompletedMarch 05, 2026 at 16:00UTCCompletedMarch 05, 2026 at 16:00UTCMaintenance has completed successfully
- In progressMarch 05, 2026 at 14:30UTCIn progressMarch 05, 2026 at 14:30UTCMaintenance is now in progress
- PlannedMarch 05, 2026 at 14:30UTCPlannedMarch 05, 2026 at 14:30UTC
We are writing to inform you of essential scheduled maintenance from our third-party service provider to enhance performance and reliability.
This might cause a temporary drop in our services in all environments.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This might cause a temporary drop in our services in all environments.
During this window, some existing connections may briefly drop, while new connections should continue to establish normally. If any disruption occurs, services are expected to recover within a few minutes. We apologize for the inconvenience.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
Feb 2026
- CompletedFebruary 24, 2026 at 04:41UTCCompletedFebruary 24, 2026 at 04:41UTC
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressFebruary 24, 2026 at 04:00UTCIn progressFebruary 24, 2026 at 04:00UTCMaintenance is now in progress
- PlannedFebruary 24, 2026 at 04:00UTCPlannedFebruary 24, 2026 at 04:00UTC
We are writing to inform you of essential scheduled maintenance for All Applications to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Applications
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- CompletedFebruary 03, 2026 at 05:25UTCCompletedFebruary 03, 2026 at 05:25UTC
This message confirms that the scheduled maintenance for PXL Cloud has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Cloud
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressFebruary 03, 2026 at 05:00UTCIn progressFebruary 03, 2026 at 05:00UTCMaintenance is now in progress
- PlannedFebruary 03, 2026 at 05:00UTCPlannedFebruary 03, 2026 at 05:00UTC
We are writing to inform you of essential scheduled maintenance for PXL Cloud to enhance stability and performance.
Key Details:
Detail
Information
Service(s) Affected
PXL Cloud
Impact
No service downtime.
During this window, service unavailability is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- CompletedFebruary 02, 2026 at 05:19UTCCompletedFebruary 02, 2026 at 05:19UTC
This message confirms that the scheduled maintenance for nternal Configuration Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressFebruary 02, 2026 at 05:00UTCIn progressFebruary 02, 2026 at 05:00UTCMaintenance is now in progress
- PlannedFebruary 02, 2026 at 05:00UTCPlannedFebruary 02, 2026 at 05:00UTC
We are writing to inform you of essential scheduled maintenance for Internal Configuration Services to enhance security and performance.
Key Details:
Detail
Information
Service(s) Affected
All services
Impact
No service downtime. Internal updates only.
This is a routine infrastructure update; no service unavailability is expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team