PXL Vision - Degraded Performance – Dettagli dei guasti

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Degraded Performance

Risolto
Performance ridotte
Avviato il circa un mese faDurato circa 3 ore

Colpiti

PXL Ident

Performance ridotte da 2:18 PM to 5:10 PM

PXL Ident API

Performance ridotte da 2:18 PM to 5:10 PM

PXL Check

Performance ridotte da 2:18 PM to 5:10 PM

PXL Cloud

Performance ridotte da 2:18 PM to 5:10 PM

Notification Service

Performance ridotte da 2:18 PM to 5:10 PM

Aggiornamenti
  • Risolto
    Risolto

    We are pleased to confirm that the technical issue impacting our third-party service provider has been fully resolved, and all services have been restored and are operating normally.

    You should now be able to resume your operations without any further disruption.

    Thank you once again for your incredible patience and understanding while our partner worked to fix this unforeseen issue. We sincerely apologize for any inconvenience this disruption caused.

    We will continue monitoring our services for the next period. 

    Sincerely,

    PXL Team

  • Monitorando
    Monitorando

    The reconfiguration of all services has been restarted, and we are monitoring that all services are functioning as expected with no interruptions.
    Right now, all services are available and fully functional.

    As soon as we have a full confirmation from our provider, we will update you.

    Sincerely,

    PXL Team

  • Individuato
    Individuato

    To stabilize the situation, we will perform a restart process of all our services.
    This may result in a temporary drop in the services.

    Sincerely,
    PXL Team

  • Aggiornare
    Aggiornare

    The root cause of the service performance impact remains unknown at this time. Our service provider is undergoing an investigation with high priority. Services are not completely down, but suffer a performance degradation.

    We are closely monitoring the situation and will provide an update with an estimated time of resolution or once service is restored.

    We appreciate your patience and understanding.

    Sincerely,

    PXL Team

  • Verifiche
    Verifiche

    We are writing to inform you that our services are currently experiencing degraded performance.

    This is due to an unforeseen technical issue impacting our third-party service provider. We understand that this may cause inconvenience and we sincerely apologize for the disruption to your operations.

    Our team is in constant communication with the service provider and they are working urgently to resolve the issue and restore full functionality as quickly as possible. We are closely monitoring the situation and will provide you with an update as soon as we have a firm estimated time of resolution or once service is restored.

    We appreciate your patience and understanding during this time.

    Thank you for your continued understanding.

    Sincerely,

    PXL Team