PXL Ident - Operativo
PXL Ident API - Operativo
PXL Check - Operativo
PXL Check
PXL Cloud - Operativo
PXL Cloud
PXL Sign - Operativo
PXL Sign
Notification Service - Operativo
Notification Service
Cronologia degli avvisi
Visualizza stato attualemag 2026
- Completato · maggio 26, 2026 alle 04:30UTCLa manutenzione è stata completata con successo
- In corso · maggio 26, 2026 alle 03:30UTCLa manutenzione è ora in corso
- Pianificata · maggio 26, 2026 alle 03:30UTC
We are writing to inform you of essential scheduled maintenance for All Services. Please note that services will be temporarily unavailable during the deployment.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
Services will be temporarily unavailable
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
apr 2026
- Completato · aprile 22, 2026 alle 04:12UTC
This message confirms that the scheduled maintenance for PXL Ident, Ident API, and Notification Service has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Ident, Ident API, and Notification Service
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In corso · aprile 22, 2026 alle 04:00UTCLa manutenzione è ora in corso
- Pianificata · aprile 22, 2026 alle 04:00UTC
We are writing to inform you of essential scheduled maintenance for PXL Ident, Ident API, and Notification Service to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, Ident API, Notification Service
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- Completato · aprile 15, 2026 alle 04:16UTC
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
[List all affected services/systems]
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In corso · aprile 15, 2026 alle 04:00UTCLa manutenzione è ora in corso
- Pianificata · aprile 15, 2026 alle 04:00UTC
We are writing to inform you of essential scheduled maintenance for All Services to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- Completato · aprile 10, 2026 alle 04:30UTCLa manutenzione è stata completata con successo
- In corso · aprile 10, 2026 alle 04:00UTCLa manutenzione è ora in corso
- Pianificata · aprile 10, 2026 alle 04:00UTC
We are writing to inform you of essential scheduled maintenance for PXL Ident API, PXL Cloud to enhance security and performance.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident API, PXL Cloud
Impact
Downtime is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- Completato · aprile 09, 2026 alle 04:12UTC
This message confirms that the scheduled maintenance for PXL Ident, Ident API, and Notification Service has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Ident, Ident API, Notification Service
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In corso · aprile 09, 2026 alle 04:00UTCLa manutenzione è ora in corso
- Pianificata · aprile 09, 2026 alle 04:00UTC
We are writing to inform you of essential scheduled maintenance for PXL Ident, Ident API, and Notification Service to enhance security and performance. Downtime is not expected.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, Ident API, Notification Service
Impact
Downtime is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- Risolto · UTC
The incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data.
- Monitorando · UTC
This is an update regarding the ongoing incident affecting all services.
Current Status: We want to inform you that the service provider has applied a fix. The apps are becoming operational, and we are monitoring the situation. We will continue to provide updates as the situation develops.
Key Details:
Detail
Information
Service(s) Affected
All services
Current Status
Fix applied
Reported Impact
Slowness
We will provide our next update as soon as possible.
Thank you for your continued patience.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
Sincerely,
The PXL Vision Team
- Aggiornamento · UTC
This is an update regarding the ongoing incident affecting all services.
Current Status: We want to inform you that our third-party service provider is currently in the process of applying a series of mitigations. We are actively monitoring the situation and will provide a further update once we are able to confirm whether conditions are improving.
Impact Summary: Customers may still be experiencing a drop in services.
Key Details:
Detail
Information
Service(s) Affected
All services
Current Status
Fix Deployment In Progress
Reported Impact
Slow processing
Thank you for your continued patience.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
Sincerely,
The PXL Vision Team
- Individuato · UTC
This is an update regarding the ongoing incident affecting all services.
Current Status: We want to inform you that the current issue is originating from our third-party service provider. The provider is fully aware of the situation and is working diligently to implement a fix at the earliest opportunity. We will continue to provide updates as the situation develops.
Key Details:
Detail
Information
Service(s) Affected
All services
Current Status
Identified
Reported Impact
Slowness]
We will provide our next update as soon as possible.
Thank you for your continued patience.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
Sincerely,
The PXL Vision Team
- Indagine in corso · UTC
We are writing to inform you that we are currently investigating an incident affecting the performance of all services.
Customers may be experiencing some slowness when using the applications.
Current Status: We want to inform you that our service provider is investigating the root cause of the issue.
Key Details:
Detail
Information
Service(s) Affected
All applications
Current Status
Identified Root Cause
Reported Impact
Slow processing
Our Action Plan:
We are treating this with the highest priority and will provide an update as soon as possible.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
We sincerely apologize for the disruption and appreciate your patience.
Sincerely,
The PXL Vision Team
mar 2026
- Completato · marzo 31, 2026 alle 04:55UTC
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In corso · marzo 31, 2026 alle 04:00UTCLa manutenzione è ora in corso
- Pianificata · marzo 31, 2026 alle 04:00UTC
We are writing to inform you of essential scheduled maintenance for All Services to enhance stability and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This may result in a temporary drop in the services.
During this window, you may experience a temporary drop in the services. We apologize for the inconvenience.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- Completato · marzo 25, 2026 alle 04:59UTC
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In corso · marzo 25, 2026 alle 04:30UTCLa manutenzione è ora in corso
- Pianificata · marzo 25, 2026 alle 04:30UTC
We are writing to inform you of essential scheduled maintenance for All Services to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- Completato · marzo 24, 2026 alle 04:38UTC
This message confirms that the scheduled maintenance for PXL Ident and PXL Ident API has been successfully completed.
All services are now operating normally and at full capacity.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Ident, PXL Ident API
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In corso · marzo 24, 2026 alle 04:30UTCLa manutenzione è ora in corso
- Pianificata · marzo 24, 2026 alle 04:30UTC
We are writing to inform you of essential scheduled maintenance for PXL Ident and PXL Ident API services to enhance security and performance. Downtime is not expected.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, PXL Ident API
Impact
N/A
Downtime is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- Post-mortem · UTC
Incident Summary: Performance Degradation – March 5–9, 2026
Between March 5 and March 9, 2026, customers using PXL Cloud and PXL Ident experienced intermittent slowness and increased latency, particularly affecting flows involving large video uploads. We sincerely apologize for the disruption this caused.
What happened
The degradation was traced to a dataplane update rolled out by our datacenter provider to their Network Load Balancer infrastructure. Following the update, requests exhibited significantly higher latency on the ingress path. Our internal monitoring detected the issue within minutes, and our team began investigating immediately.
How we resolved it
After several days of close collaboration with our datacenter provider's support team — including extensive diagnostic testing and log analysis — the decision was made to fully rollback the infrastructure changes. Following the rollback, completed on the evening of March 9, services returned to normal and were confirmed stable.
What we're doing going forward
We will continue to monitor our infrastructure closely during any planned maintenance windows from third-party providers. We are also working on improving our alerting and diagnostic tooling to reduce response time in similar situations in the future.
Thank you for your patience throughout this incident.
- Risolto · UTC
The performance degradation incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data.
- Monitorando · UTC
We implemented a fix with our third-party provider and are currently monitoring the results. The situation looks stable right now.
- Aggiornamento · UTC
We are continuing to work on a fix for this incident. We were working with a third-party to identify the issue. We hope to update you shortly.
- Indagine in corso · UTC
We are writing to inform you that we are currently investigating performance degradation of PXL Ident and PXL Cloud.
Customers may be experiencing slower/failing Selfie and/or NFC operations.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, PXL Cloud
Current Status
Investigation Underway
Reported Impact
Slower/failing Selfie and/or NFC operations
Our Action Plan:
Our engineering team is actively engaged and working to stabilize the service and restore full performance as quickly as possible. At this point in time, we don't have a clear root cause.
We are treating this with the highest priority and will provide an update as soon as possible.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
We sincerely apologize for the disruption and appreciate your patience.
Sincerely,
The PXL Vision Team
- Completato · marzo 05, 2026 alle 16:00UTCLa manutenzione è stata completata con successo
- In corso · marzo 05, 2026 alle 14:30UTCLa manutenzione è ora in corso
- Pianificata · marzo 05, 2026 alle 14:30UTC
We are writing to inform you of essential scheduled maintenance from our third-party service provider to enhance performance and reliability.
This might cause a temporary drop in our services in all environments.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This might cause a temporary drop in our services in all environments.
During this window, some existing connections may briefly drop, while new connections should continue to establish normally. If any disruption occurs, services are expected to recover within a few minutes. We apologize for the inconvenience.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team