PXL Ident - Operativo
PXL Ident API - Operativo
PXL Check - Operativo
PXL Check
PXL Cloud - Operativo
PXL Cloud
PXL Sign - Operativo
PXL Sign
Notification Service - Operativo
Notification Service
Cronologia degli avvisi
mar 2026
- Completatomarzo 31, 2026 at 04:55UTCCompletatomarzo 31, 2026 at 04:55UTC
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In corsomarzo 31, 2026 at 04:00UTCIn corsomarzo 31, 2026 at 04:00UTCLa manutenzione è ora in corso
- Pianificatomarzo 31, 2026 at 04:00UTCPianificatomarzo 31, 2026 at 04:00UTC
We are writing to inform you of essential scheduled maintenance for All Services to enhance stability and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This may result in a temporary drop in the services.
During this window, you may experience a temporary drop in the services. We apologize for the inconvenience.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- Completatomarzo 25, 2026 at 04:59UTCCompletatomarzo 25, 2026 at 04:59UTC
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In corsomarzo 25, 2026 at 04:30UTCIn corsomarzo 25, 2026 at 04:30UTCLa manutenzione è ora in corso
- Pianificatomarzo 25, 2026 at 04:30UTCPianificatomarzo 25, 2026 at 04:30UTC
We are writing to inform you of essential scheduled maintenance for All Services to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- Completatomarzo 24, 2026 at 04:38UTCCompletatomarzo 24, 2026 at 04:38UTC
This message confirms that the scheduled maintenance for PXL Ident and PXL Ident API has been successfully completed.
All services are now operating normally and at full capacity.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Ident, PXL Ident API
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In corsomarzo 24, 2026 at 04:30UTCIn corsomarzo 24, 2026 at 04:30UTCLa manutenzione è ora in corso
- Pianificatomarzo 24, 2026 at 04:30UTCPianificatomarzo 24, 2026 at 04:30UTC
We are writing to inform you of essential scheduled maintenance for PXL Ident and PXL Ident API services to enhance security and performance. Downtime is not expected.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, PXL Ident API
Impact
N/A
Downtime is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- Dopo la morteUTCDopo la morteUTC
Incident Summary: Performance Degradation – March 5–9, 2026
Between March 5 and March 9, 2026, customers using PXL Cloud and PXL Ident experienced intermittent slowness and increased latency, particularly affecting flows involving large video uploads. We sincerely apologize for the disruption this caused.
What happened
The degradation was traced to a dataplane update rolled out by our datacenter provider to their Network Load Balancer infrastructure. Following the update, requests exhibited significantly higher latency on the ingress path. Our internal monitoring detected the issue within minutes, and our team began investigating immediately.
How we resolved it
After several days of close collaboration with our datacenter provider's support team — including extensive diagnostic testing and log analysis — the decision was made to fully rollback the infrastructure changes. Following the rollback, completed on the evening of March 9, services returned to normal and were confirmed stable.
What we're doing going forward
We will continue to monitor our infrastructure closely during any planned maintenance windows from third-party providers. We are also working on improving our alerting and diagnostic tooling to reduce response time in similar situations in the future.
Thank you for your patience throughout this incident.
- RisoltoUTCRisoltoUTC
The performance degradation incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data.
- MonitorandoUTCMonitorandoUTC
We implemented a fix with our third-party provider and are currently monitoring the results. The situation looks stable right now.
- AggiornareUTCAggiornareUTC
We are continuing to work on a fix for this incident. We were working with a third-party to identify the issue. We hope to update you shortly.
- VerificheUTCVerificheUTC
We are writing to inform you that we are currently investigating performance degradation of PXL Ident and PXL Cloud.
Customers may be experiencing slower/failing Selfie and/or NFC operations.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, PXL Cloud
Current Status
Investigation Underway
Reported Impact
Slower/failing Selfie and/or NFC operations
Our Action Plan:
Our engineering team is actively engaged and working to stabilize the service and restore full performance as quickly as possible. At this point in time, we don't have a clear root cause.
We are treating this with the highest priority and will provide an update as soon as possible.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
We sincerely apologize for the disruption and appreciate your patience.
Sincerely,
The PXL Vision Team
- Completatomarzo 05, 2026 at 16:00UTCCompletatomarzo 05, 2026 at 16:00UTCLa manutenzione è stata completata con successo
- In corsomarzo 05, 2026 at 14:30UTCIn corsomarzo 05, 2026 at 14:30UTCLa manutenzione è ora in corso
- Pianificatomarzo 05, 2026 at 14:30UTCPianificatomarzo 05, 2026 at 14:30UTC
We are writing to inform you of essential scheduled maintenance from our third-party service provider to enhance performance and reliability.
This might cause a temporary drop in our services in all environments.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This might cause a temporary drop in our services in all environments.
During this window, some existing connections may briefly drop, while new connections should continue to establish normally. If any disruption occurs, services are expected to recover within a few minutes. We apologize for the inconvenience.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
feb 2026
- Completatofebbraio 24, 2026 at 04:41UTCCompletatofebbraio 24, 2026 at 04:41UTC
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In corsofebbraio 24, 2026 at 04:00UTCIn corsofebbraio 24, 2026 at 04:00UTCLa manutenzione è ora in corso
- Pianificatofebbraio 24, 2026 at 04:00UTCPianificatofebbraio 24, 2026 at 04:00UTC
We are writing to inform you of essential scheduled maintenance for All Applications to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Applications
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- Completatofebbraio 03, 2026 at 05:25UTCCompletatofebbraio 03, 2026 at 05:25UTC
This message confirms that the scheduled maintenance for PXL Cloud has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Cloud
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In corsofebbraio 03, 2026 at 05:00UTCIn corsofebbraio 03, 2026 at 05:00UTCLa manutenzione è ora in corso
- Pianificatofebbraio 03, 2026 at 05:00UTCPianificatofebbraio 03, 2026 at 05:00UTC
We are writing to inform you of essential scheduled maintenance for PXL Cloud to enhance stability and performance.
Key Details:
Detail
Information
Service(s) Affected
PXL Cloud
Impact
No service downtime.
During this window, service unavailability is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- Completatofebbraio 02, 2026 at 05:19UTCCompletatofebbraio 02, 2026 at 05:19UTC
This message confirms that the scheduled maintenance for nternal Configuration Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In corsofebbraio 02, 2026 at 05:00UTCIn corsofebbraio 02, 2026 at 05:00UTCLa manutenzione è ora in corso
- Pianificatofebbraio 02, 2026 at 05:00UTCPianificatofebbraio 02, 2026 at 05:00UTC
We are writing to inform you of essential scheduled maintenance for Internal Configuration Services to enhance security and performance.
Key Details:
Detail
Information
Service(s) Affected
All services
Impact
No service downtime. Internal updates only.
This is a routine infrastructure update; no service unavailability is expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team