Geschichte beachten

Jan. 2026

Feb. 2026

März 2026

Jan. 2026

Feb. 2026

März 2026

Jan. 2026

Feb. 2026

März 2026

Jan. 2026

Feb. 2026

März 2026

Jan. 2026

Feb. 2026

März 2026

Jan. 2026

Feb. 2026

März 2026

Funktionsfähig

März 2026

Stability and Performance enhancement

Abgeschlossen
März 31, 2026 um 04:55UTC
Abgeschlossen
März 31, 2026 um 04:55UTC
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In Bearbeitung
März 31, 2026 um 04:00UTC
In Bearbeitung
März 31, 2026 um 04:00UTC
Die Wartung ist jetzt im Gange
Geplant
März 31, 2026 um 04:00UTC
Geplant
März 31, 2026 um 04:00UTC
We are writing to inform you of essential scheduled maintenance for All Services to enhance stability and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This may result in a temporary drop in the services.
During this window, you may experience a temporary drop in the services. We apologize for the inconvenience.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	All Services

Stability and Performance enhancement

Abgeschlossen
März 25, 2026 um 04:59UTC
Abgeschlossen
März 25, 2026 um 04:59UTC
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In Bearbeitung
März 25, 2026 um 04:30UTC
In Bearbeitung
März 25, 2026 um 04:30UTC
Die Wartung ist jetzt im Gange
Geplant
März 25, 2026 um 04:30UTC
Geplant
März 25, 2026 um 04:30UTC
We are writing to inform you of essential scheduled maintenance for All Services to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	All Services

Scheduled Maintenance

Abgeschlossen
März 24, 2026 um 04:38UTC
Abgeschlossen
März 24, 2026 um 04:38UTC
This message confirms that the scheduled maintenance for PXL Ident and PXL Ident API has been successfully completed.
All services are now operating normally and at full capacity.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Ident, PXL Ident API
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In Bearbeitung
März 24, 2026 um 04:30UTC
In Bearbeitung
März 24, 2026 um 04:30UTC
Die Wartung ist jetzt im Gange
Geplant
März 24, 2026 um 04:30UTC
Geplant
März 24, 2026 um 04:30UTC
We are writing to inform you of essential scheduled maintenance for PXL Ident and PXL Ident API services to enhance security and performance. Downtime is not expected.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, PXL Ident API
Impact
N/A
Downtime is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	PXL Ident, PXL Ident API

Nach dem Tod
März 23, 2026 um 10:03UTC
Nach dem Tod
März 23, 2026 um 10:03UTC
Incident Summary: Performance Degradation – March 5–9, 2026
Between March 5 and March 9, 2026, customers using PXL Cloud and PXL Ident experienced intermittent slowness and increased latency, particularly affecting flows involving large video uploads. We sincerely apologize for the disruption this caused.
What happened
The degradation was traced to a dataplane update rolled out by our datacenter provider to their Network Load Balancer infrastructure. Following the update, requests exhibited significantly higher latency on the ingress path. Our internal monitoring detected the issue within minutes, and our team began investigating immediately.
How we resolved it
After several days of close collaboration with our datacenter provider's support team — including extensive diagnostic testing and log analysis — the decision was made to fully rollback the infrastructure changes. Following the rollback, completed on the evening of March 9, services returned to normal and were confirmed stable.
What we're doing going forward
We will continue to monitor our infrastructure closely during any planned maintenance windows from third-party providers. We are also working on improving our alerting and diagnostic tooling to reduce response time in similar situations in the future.
Thank you for your patience throughout this incident.
Gelöst
März 09, 2026 um 17:55UTC
Gelöst
März 09, 2026 um 17:55UTC
The performance degradation incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data.
Überprüfung
März 09, 2026 um 17:39UTC
Überprüfung
März 09, 2026 um 17:39UTC
We implemented a fix with our third-party provider and are currently monitoring the results. The situation looks stable right now.
Update
März 09, 2026 um 16:36UTC
Update
März 09, 2026 um 16:36UTC
We are continuing to work on a fix for this incident. We were working with a third-party to identify the issue. We hope to update you shortly.
Analyse
März 07, 2026 um 13:48UTC
Analyse
März 07, 2026 um 13:48UTC
We are writing to inform you that we are currently investigating performance degradation of PXL Ident and PXL Cloud.
Customers may be experiencing slower/failing Selfie and/or NFC operations.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, PXL Cloud
Current Status
Investigation Underway
Reported Impact
Slower/failing Selfie and/or NFC operations
Our Action Plan:
Our engineering team is actively engaged and working to stabilize the service and restore full performance as quickly as possible. At this point in time, we don't have a clear root cause.
We are treating this with the highest priority and will provide an update as soon as possible.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
We sincerely apologize for the disruption and appreciate your patience.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	PXL Ident, PXL Cloud
Current Status	Investigation Underway
Reported Impact	Slower/failing Selfie and/or NFC operations

Scheduled Maintenance From The Service Provider

Abgeschlossen
März 05, 2026 um 16:00UTC
Abgeschlossen
März 05, 2026 um 16:00UTC
Die Wartung wurde erfolgreich abgeschlossen
In Bearbeitung
März 05, 2026 um 14:30UTC
In Bearbeitung
März 05, 2026 um 14:30UTC
Die Wartung ist jetzt im Gange
Geplant
März 05, 2026 um 14:30UTC
Geplant
März 05, 2026 um 14:30UTC
We are writing to inform you of essential scheduled maintenance from our third-party service provider to enhance performance and reliability.
This might cause a temporary drop in our services in all environments.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This might cause a temporary drop in our services in all environments.
During this window, some existing connections may briefly drop, while new connections should continue to establish normally. If any disruption occurs, services are expected to recover within a few minutes. We apologize for the inconvenience.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Feb. 2026

Scheduled Maintenance

Abgeschlossen
Februar 24, 2026 um 04:41UTC
Abgeschlossen
Februar 24, 2026 um 04:41UTC
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In Bearbeitung
Februar 24, 2026 um 04:00UTC
In Bearbeitung
Februar 24, 2026 um 04:00UTC
Die Wartung ist jetzt im Gange
Geplant
Februar 24, 2026 um 04:00UTC
Geplant
Februar 24, 2026 um 04:00UTC
We are writing to inform you of essential scheduled maintenance for All Applications to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Applications
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	All Services

Stability and Performance enhancement

Abgeschlossen
Februar 03, 2026 um 05:25UTC
Abgeschlossen
Februar 03, 2026 um 05:25UTC
This message confirms that the scheduled maintenance for PXL Cloud has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Cloud
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In Bearbeitung
Februar 03, 2026 um 05:00UTC
In Bearbeitung
Februar 03, 2026 um 05:00UTC
Die Wartung ist jetzt im Gange
Geplant
Februar 03, 2026 um 05:00UTC
Geplant
Februar 03, 2026 um 05:00UTC
We are writing to inform you of essential scheduled maintenance for PXL Cloud to enhance stability and performance.
Key Details:
Detail
Information
Service(s) Affected
PXL Cloud
Impact
No service downtime.
During this window, service unavailability is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	PXL Cloud

Stability and Security enhancement

Abgeschlossen
Februar 02, 2026 um 05:19UTC
Abgeschlossen
Februar 02, 2026 um 05:19UTC
This message confirms that the scheduled maintenance for nternal Configuration Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
In Bearbeitung
Februar 02, 2026 um 05:00UTC
In Bearbeitung
Februar 02, 2026 um 05:00UTC
Die Wartung ist jetzt im Gange
Geplant
Februar 02, 2026 um 05:00UTC
Geplant
Februar 02, 2026 um 05:00UTC
We are writing to inform you of essential scheduled maintenance for Internal Configuration Services to enhance security and performance.
Key Details:
Detail
Information
Service(s) Affected
All services
Impact
No service downtime. Internal updates only.
This is a routine infrastructure update; no service unavailability is expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team

Detail	Information
Service(s) Affected	All services

Jan. 2026

Gelöst
Januar 12, 2026 um 14:13UTC
Gelöst
Januar 12, 2026 um 14:13UTC
This incident has been resolved.
Überprüfung
Januar 12, 2026 um 12:29UTC
Überprüfung
Januar 12, 2026 um 12:29UTC
Our service provider fixed issues from their side, and we are monitoring that all services are functioning as expected with no interruptions.
Right now, all services are available and fully functional.
As soon as we have a full confirmation from our provider, we will update you.
Sincerely,
PXL Team
Analyse
Januar 12, 2026 um 10:55UTC
Analyse
Januar 12, 2026 um 10:55UTC
Wir untersuchen diesen Vorfall derzeit.

Jan. 2026 zu März 2026

Detail	Information
Service(s) Affected	All Services
Impact	This may result in a temporary drop in the services.

PXL Vision - Geschichte beachten

Geschichte beachten

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