PXL Ident - Operational
PXL Ident API - Operational
PXL Check - Operational
PXL Check
PXL Cloud - Operational
PXL Cloud
Notification Service - Operational
Notification Service
Notice history
Apr 2026
- CompletedApril 15, 2026 at 04:16CompletedApril 15, 2026 at 04:16
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
[List all affected services/systems]
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressApril 15, 2026 at 04:00In progressApril 15, 2026 at 04:00Maintenance is now in progress
- PlannedApril 15, 2026 at 04:00PlannedApril 15, 2026 at 04:00
We are writing to inform you of essential scheduled maintenance for All Services to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- CompletedApril 10, 2026 at 04:30CompletedApril 10, 2026 at 04:30Maintenance has completed successfully
- In progressApril 10, 2026 at 04:00In progressApril 10, 2026 at 04:00Maintenance is now in progress
- PlannedApril 10, 2026 at 04:00PlannedApril 10, 2026 at 04:00
We are writing to inform you of essential scheduled maintenance for PXL Ident API, PXL Cloud to enhance security and performance.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident API, PXL Cloud
Impact
Downtime is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- CompletedApril 09, 2026 at 04:12CompletedApril 09, 2026 at 04:12
This message confirms that the scheduled maintenance for PXL Ident, Ident API, and Notification Service has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Ident, Ident API, Notification Service
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressApril 09, 2026 at 04:00In progressApril 09, 2026 at 04:00Maintenance is now in progress
- PlannedApril 09, 2026 at 04:00PlannedApril 09, 2026 at 04:00
We are writing to inform you of essential scheduled maintenance for PXL Ident, Ident API, and Notification Service to enhance security and performance. Downtime is not expected.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, Ident API, Notification Service
Impact
Downtime is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- ResolvedResolved
The incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data.
- MonitoringMonitoring
This is an update regarding the ongoing incident affecting all services.
Current Status: We want to inform you that the service provider has applied a fix. The apps are becoming operational, and we are monitoring the situation. We will continue to provide updates as the situation develops.
Key Details:
Detail
Information
Service(s) Affected
All services
Current Status
Fix applied
Reported Impact
Slowness
We will provide our next update as soon as possible.
Thank you for your continued patience.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
Sincerely,
The PXL Vision Team
- UpdateUpdate
This is an update regarding the ongoing incident affecting all services.
Current Status: We want to inform you that our third-party service provider is currently in the process of applying a series of mitigations. We are actively monitoring the situation and will provide a further update once we are able to confirm whether conditions are improving.
Impact Summary: Customers may still be experiencing a drop in services.
Key Details:
Detail
Information
Service(s) Affected
All services
Current Status
Fix Deployment In Progress
Reported Impact
Slow processing
Thank you for your continued patience.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
Sincerely,
The PXL Vision Team
- IdentifiedIdentified
This is an update regarding the ongoing incident affecting all services.
Current Status: We want to inform you that the current issue is originating from our third-party service provider. The provider is fully aware of the situation and is working diligently to implement a fix at the earliest opportunity. We will continue to provide updates as the situation develops.
Key Details:
Detail
Information
Service(s) Affected
All services
Current Status
Identified
Reported Impact
Slowness]
We will provide our next update as soon as possible.
Thank you for your continued patience.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
Sincerely,
The PXL Vision Team
- InvestigatingInvestigating
We are writing to inform you that we are currently investigating an incident affecting the performance of all services.
Customers may be experiencing some slowness when using the applications.
Current Status: We want to inform you that our service provider is investigating the root cause of the issue.
Key Details:
Detail
Information
Service(s) Affected
All applications
Current Status
Identified Root Cause
Reported Impact
Slow processing
Our Action Plan:
We are treating this with the highest priority and will provide an update as soon as possible.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
We sincerely apologize for the disruption and appreciate your patience.
Sincerely,
The PXL Vision Team
- ResolvedResolved
The performance degradation incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data.
- MonitoringMonitoring
This is an update regarding the ongoing incident.
Current Status: We are pleased to inform you that our service provider has successfully applied a mitigation. Traffic has been restored to normal levels, and we are actively monitoring the situation to ensure continued stability.
Key Details:
Detail
Information
Service(s) Affected
All Services
Current Status
Monitoring
Reported Impact
N/A
We will provide our next update when full resolution is confirmed.
Thank you for your continued patience.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
Sincerely,
The PXL Vision Team
- IdentifiedIdentified
This is an update regarding the ongoing incident affecting our services.
Current Status: We want to inform you that our service provider has identified the root cause of the issue, and remediation efforts are currently underway.
Impact Summary: Customers may still be experiencing slowness.
Key Details:
Detail
Information
Service(s) Affected
All services
Current Status
Identified
Reported Impact
Slowness
We will provide our next update as soon as possible.
Thank you for your continued patience.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
Sincerely,
The PXL Vision Team
- InvestigatingInvestigating
We are writing to inform you that we are currently investigating an incident affecting the performance of all services related to network degradation.
Customers may be experiencing slowness.
Key Details:
Detail
Information
Service(s) Affected
All Services
Current Status
Investigation
Reported Impact
Slow processing of requests
Our Action Plan:
Our engineering team is actively engaged and working to stabilize the service and restore full performance as quickly as possible. At this point in time, we don't have a clear root cause.
We are treating this with the highest priority and will provide an update as soon as possible.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
We sincerely apologize for the disruption and appreciate your patience.
Sincerely,
The PXL Vision Team
Mar 2026
- CompletedMarch 31, 2026 at 04:55CompletedMarch 31, 2026 at 04:55
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressMarch 31, 2026 at 04:00In progressMarch 31, 2026 at 04:00Maintenance is now in progress
- PlannedMarch 31, 2026 at 04:00PlannedMarch 31, 2026 at 04:00
We are writing to inform you of essential scheduled maintenance for All Services to enhance stability and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This may result in a temporary drop in the services.
During this window, you may experience a temporary drop in the services. We apologize for the inconvenience.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- CompletedMarch 25, 2026 at 04:59CompletedMarch 25, 2026 at 04:59
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressMarch 25, 2026 at 04:30In progressMarch 25, 2026 at 04:30Maintenance is now in progress
- PlannedMarch 25, 2026 at 04:30PlannedMarch 25, 2026 at 04:30
We are writing to inform you of essential scheduled maintenance for All Services to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- CompletedMarch 24, 2026 at 04:38CompletedMarch 24, 2026 at 04:38
This message confirms that the scheduled maintenance for PXL Ident and PXL Ident API has been successfully completed.
All services are now operating normally and at full capacity.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Ident, PXL Ident API
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressMarch 24, 2026 at 04:30In progressMarch 24, 2026 at 04:30Maintenance is now in progress
- PlannedMarch 24, 2026 at 04:30PlannedMarch 24, 2026 at 04:30
We are writing to inform you of essential scheduled maintenance for PXL Ident and PXL Ident API services to enhance security and performance. Downtime is not expected.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, PXL Ident API
Impact
N/A
Downtime is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- PostmortemPostmortem
Incident Summary: Performance Degradation – March 5–9, 2026
Between March 5 and March 9, 2026, customers using PXL Cloud and PXL Ident experienced intermittent slowness and increased latency, particularly affecting flows involving large video uploads. We sincerely apologize for the disruption this caused.
What happened
The degradation was traced to a dataplane update rolled out by our datacenter provider to their Network Load Balancer infrastructure. Following the update, requests exhibited significantly higher latency on the ingress path. Our internal monitoring detected the issue within minutes, and our team began investigating immediately.
How we resolved it
After several days of close collaboration with our datacenter provider's support team — including extensive diagnostic testing and log analysis — the decision was made to fully rollback the infrastructure changes. Following the rollback, completed on the evening of March 9, services returned to normal and were confirmed stable.
What we're doing going forward
We will continue to monitor our infrastructure closely during any planned maintenance windows from third-party providers. We are also working on improving our alerting and diagnostic tooling to reduce response time in similar situations in the future.
Thank you for your patience throughout this incident.
- ResolvedResolved
The performance degradation incident has been resolved. We will provide a post-mortem as soon as we collect the necessary data.
- MonitoringMonitoring
We implemented a fix with our third-party provider and are currently monitoring the results. The situation looks stable right now.
- UpdateUpdate
We are continuing to work on a fix for this incident. We were working with a third-party to identify the issue. We hope to update you shortly.
- InvestigatingInvestigating
We are writing to inform you that we are currently investigating performance degradation of PXL Ident and PXL Cloud.
Customers may be experiencing slower/failing Selfie and/or NFC operations.
Key Details:
Detail
Information
Service(s) Affected
PXL Ident, PXL Cloud
Current Status
Investigation Underway
Reported Impact
Slower/failing Selfie and/or NFC operations
Our Action Plan:
Our engineering team is actively engaged and working to stabilize the service and restore full performance as quickly as possible. At this point in time, we don't have a clear root cause.
We are treating this with the highest priority and will provide an update as soon as possible.
You can monitor the status of this incident on our Status Dashboard: https://status.pxl-vision.com/.
We sincerely apologize for the disruption and appreciate your patience.
Sincerely,
The PXL Vision Team
- CompletedMarch 05, 2026 at 16:00CompletedMarch 05, 2026 at 16:00Maintenance has completed successfully
- In progressMarch 05, 2026 at 14:30In progressMarch 05, 2026 at 14:30Maintenance is now in progress
- PlannedMarch 05, 2026 at 14:30PlannedMarch 05, 2026 at 14:30
We are writing to inform you of essential scheduled maintenance from our third-party service provider to enhance performance and reliability.
This might cause a temporary drop in our services in all environments.
Key Details:
Detail
Information
Service(s) Affected
All Services
Impact
This might cause a temporary drop in our services in all environments.
During this window, some existing connections may briefly drop, while new connections should continue to establish normally. If any disruption occurs, services are expected to recover within a few minutes. We apologize for the inconvenience.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
Feb 2026
- CompletedFebruary 24, 2026 at 04:41CompletedFebruary 24, 2026 at 04:41
This message confirms that the scheduled maintenance for All Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All Services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressFebruary 24, 2026 at 04:00In progressFebruary 24, 2026 at 04:00Maintenance is now in progress
- PlannedFebruary 24, 2026 at 04:00PlannedFebruary 24, 2026 at 04:00
We are writing to inform you of essential scheduled maintenance for All Applications to enhance security and performance. This may result in a temporary drop in the services.
Key Details:
Detail
Information
Service(s) Affected
All Applications
Impact
This may result in a temporary drop in the services.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- CompletedFebruary 03, 2026 at 05:25CompletedFebruary 03, 2026 at 05:25
This message confirms that the scheduled maintenance for PXL Cloud has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
PXL Cloud
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressFebruary 03, 2026 at 05:00In progressFebruary 03, 2026 at 05:00Maintenance is now in progress
- PlannedFebruary 03, 2026 at 05:00PlannedFebruary 03, 2026 at 05:00
We are writing to inform you of essential scheduled maintenance for PXL Cloud to enhance stability and performance.
Key Details:
Detail
Information
Service(s) Affected
PXL Cloud
Impact
No service downtime.
During this window, service unavailability is not expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team
- CompletedFebruary 02, 2026 at 05:19CompletedFebruary 02, 2026 at 05:19
This message confirms that the scheduled maintenance for nternal Configuration Services has been successfully completed.
All services are now operating normally and at full capacity. You may resume normal operations.
We appreciate your patience and understanding while we performed this essential update.
For reference, the maintenance window was:
Detail
Information
Service(s) Affected
All services
If you experience any issues, please contact our support team.
Sincerely,
The PXL Vision Team
- In progressFebruary 02, 2026 at 05:00In progressFebruary 02, 2026 at 05:00Maintenance is now in progress
- PlannedFebruary 02, 2026 at 05:00PlannedFebruary 02, 2026 at 05:00
We are writing to inform you of essential scheduled maintenance for Internal Configuration Services to enhance security and performance.
Key Details:
Detail
Information
Service(s) Affected
All services
Impact
No service downtime. Internal updates only.
This is a routine infrastructure update; no service unavailability is expected.
Action Required: None.
You can monitor our progress on the Status Dashboard: https://status.pxl-vision.com/.
Thank you for your understanding.
Sincerely,
The PXL Vision Team